Administrative Director, Client Services – FT

Under the direction of the Chief Information Officer, the Administrative Director, Client Services provides strategic leadership and operational oversight for the College’s client-facing IT Support teams. The Director provides a professional, efficient, effective, and secure IT support experience for College staff, students, and guests.
The Director serves as a key IT leader and campus partner, aligning application strategy with institutional priorities and fostering a responsive, customer-focused service culture. In addition to technical and operational leadership, the Director plays a critical role in cultivating a positive, inclusive, and high-performing workplace culture grounded in the College’s values. Consistent with the institution’s “Goal 9” values – input, respect, compassion, reflection, positivity, and transparency – this full-time regular role:

• Encourages open communication, collaboration, and shared problem-solving.
• Creates an environment where employees feel heard, respected, and empowered to contribute.
• Actively supports workplace morale, trust, and staff well-being.
• Advances equity, inclusion, and belonging, ensuring all students, faculty, and staff are valued and supported in reaching their full potential.

Essential Functions

• Strategic & Operational Leadership: Directs all client-facing IT projects, Helpdesk operations, and multi-campus Helpdesk workflows. Leads IT strategic planning and uses data-driven decision-making to align departmental goals with institutional priorities.
• Team Development & Culture: Supervises, recruits, and evaluates a diverse team of 15+ staff across Desktop, Helpdesk, and Media Services. Cultivates a high-performing workplace by modeling Goal 9 values—input, respect, and transparency—while fostering continuous professional development.
• Enterprise Asset & Lifecycle Management: Owns the full lifecycle of all IT assets, including annual hardware refreshes (computers, printers, and classroom AV) and secure disposal. Manages enterprise OS deployments, imaging, updates, and software licensing compliance.
• Technical Support & Hardware Services: Oversees the troubleshooting, maintenance, and repair of all client hardware (desktops, laptops, tablets, and peripherals). Provides cross-functional support for Infrastructure, Information Systems, and educational technologies like the Canvas LMS.
• Fiscal & Educational Stewardship: Manages annual operating budgets and purchasing processes. Identifies and delivers technology training for students, faculty, and staff to maximize the ROI of the college’s technology investments.

Promote a Culture of Belonging

Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute. Foster a community where each individual and their varied perspectives enrich the educational experience and create a safe and respectful environment. Support the College’s policies and programming related to access, fair employment, and equal opportunities for all.

Minimum Qualifications

1. A Bachelor’s degree or higher in Information Technology, Computer Science, Business, or a related field (e.g., Mathematics, Statistics, or Psychology).
2. Five (5) years of progressive experience within a large-scale information technology organization, including direct supervisory experience of technical teams.