Technology Support Specialist

Performance Responsibilities:

• Provide daily end user support for all district staff.
• Trouble shoot, maintain and upgrade computers and peripherals including servers, workstations, laptops, tablet devices, printers and network equipment. Recommend repair or replacement as necessary.
• Independently install, configure, and troubleshoot Windows, Macintosh, iOS, and Chrome operating systems.
• Assist with server management for the district’s infrastructure
• Assist the technology director and building staff with technology-focused staff development or training activities.
• Assist in maintaining a district inventory of hardware, equipment and software, including documentation of those purchases such as software licenses, registration forms
• Occasional work during evening and night hours or weekends to perform routine maintenance on district equipment
• Assist the technology director and building administrators in the enforcement of district technology policies and Internet acceptable use agreements.

• Perform all other duties as assigned by the Technology Director

Qualifications:

• Experience in educational technology preferred

Educational:

• Degree in technology field or education preferred
• Industry certifications preferred but not required and may be substituted for years of experience in a related field

Skills:

• Ability to utilize personal computers, servers, peripheral devices, and software utilities
• Knowledge and ability to troubleshoot hardware, software
• Ability to use hand tools and instruments to perform electronic repairs
• Customer service
• Verbal communication, organization and technical documentation
• Ability to perform in a customer-centric, fast-paced information technology environment
• Knowledge and adherence to policies established by federal and state law, Nebraska Department of Education, and school district policy

Working Conditions:

• The usual and customary methods of performing the job’s functions require the following physical demands:
  • Repetitive hand motions; prolonged use of computer
  • Walking, standing, stooping, bending and kneeling
  • Climbing ladders and/or scaffolding
  • Work in confined spaces
  • Lift and carry up to fifty pounds without assistance
  • Job is performed in a generally clean and healthy indoor environment includes working outside, working around machines and moving parts, moving objects and vehicles
  • Exposure to electrical shock, dampness, humidity, exposure to environments and airborne dust; slippery or uneven walking surfaces
  • Travel between district building campuses, limited long range travel