Due to retirement, Fairbury Public Schools is seeking a highly organized, detail-oriented, and collaborative professional to serve as the Special Education/Transportation Administrative Assistant at the District Office. This position provides administrative support for the district’s special education program, assists with state and federal grant management, and coordinates district transportation-related responsibilities involving small vehicle use, maintenance, and compliance.

The ideal candidate will possess strong organizational and communication skills, maintain strict confidentiality, and demonstrate the ability to manage multiple responsibilities in a fast-paced educational environment while supporting students, staff, families, and community partners.

Primary Responsibilities

Administrative Support:

• Provide administrative assistance to the Director of Special Education and District Office staff.
• Serve as a primary point of contact for special education staff, families, service providers, and outside agencies.
• Manage correspondence, phone calls, records, and documentation.
• Prepare reports, letters and district communications.
• Maintain confidential student records and special education files in compliance with state and federal regulations.
• Assist with scheduling and coordinating special education meetings, training, and professional development activities.

Transportation Coordination:

• Manage and fulfill district vehicle requests.
• Schedule and track routine vehicle maintenance and repairs.
• Maintain transportation records and documentation.
• Administer driver dexterity tests as required.
• Coordinate required testing, physicals, and certifications for district drivers.

Grants Management:

• Assist with the tracking, monitoring, and reporting of state and federal special education grants.
• Monitor grant expenditures and maintain accurate financial and program documentation.
• Collaborate with district administration to ensure compliance with grant requirements, timelines, and reporting deadlines.
• Maintain organized records for audits, reimbursements, and grant reporting.
• Support budget development and monitoring for special education programs and services.

Qualifications:

• High school diploma required; associate degree or related postsecondary training preferred.
• Previous administrative assistant or office experience preferred.
• Experience in education, special education, grant management, bookkeeping, or related fields strongly preferred.
• Strong organizational, multitasking, and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency with Google Workspace, spreadsheets, and data management systems.
• Ability to maintain confidentiality and professionalism at all times.
• Strong attention to detail, accuracy, and follow-through.

Desired Characteristics

The ideal candidate will:

• Demonstrate professionalism, reliability, initiative, and discretion.
• Be highly organized and capable of managing multiple priorities and deadlines.
• Work effectively both independently and as part of a collaborative team.
• Build positive relationships with staff, students, families, and community partners.
• Possess strong problem-solving and customer-service skills.
• Show a commitment to supporting student success and inclusive educational practices.

Fairbury Public Schools offers a competitive salary and benefits package, including:

• Health and retirement benefits
• Paid leave and holidays
• Supportive and collaborative work environment

Fairbury Public Schools is an EOE/ADA Employer.

It’s great day to be a JEFF!

Under the direction of the Director of Campus Stores, the Campus Store Manager provides comprehensive leadership and operational oversight of the Lincoln Campus Store. This position plays a vital role in advancing the College’s academic mission by ensuring students, faculty, and staff have reliable access to a broad selection of high-quality products and services at competitive prices.

The Campus Store Manager is accountable for all aspects of store operations, including sales, purchasing, staffing, inventory control, information systems, merchandising, and customer service. The role leads day-to-day operations while also driving long-term performance through effective planning, process improvement, and service innovation.

This full-time regular position provides strategic and operational leadership in developing and implementing policies and procedures, with a strong focus on operational excellence, customer experience, and financial sustainability. The Campus Store Manager fosters a service-oriented environment that supports student success and strengthens the campus community.

Essential Functions

1. Manage all financial operations of the Campus Store, focusing on budget development, sales analysis, purchasing oversight, and accurate recordkeeping to ensure fiscal integrity.
2. Oversee the selection, procurement, and availability of all print textbooks (required and optional), ensuring timely readiness for student purchase each term.
3. Oversee Direct Digital Access (DDA/IA) course materials, coordinating with faculty, vendors, and internal departments to ensure accurate setup, timely delivery, and seamless student access.
4. Direct purchasing and inventory planning for general merchandise, including apparel, food items, technology, accessories, school supplies, and gift products.
5. Establish and maintain effective relationships with sales representatives and vendors to support competitive pricing, product selection, and consistent product availability, aligning with operational standards.
6. Oversee online order processing and fulfillment to ensure accuracy, efficiency, and timely customer service.
7. Direct all merchandising operations, including receiving, pricing, stocking, display, and presentation of retail goods.
8. Coordinate textbook buyback operations, including preparation of buyback lists and execution of end-of-semester buyback processes.
9. Develop and maintain strong working relationships with students, faculty, staff, and administration while modeling and promoting a high standard of customer service.
10. Lead employee lifecycle activities, including recruitment, hiring, training, performance evaluation, scheduling, classification, and termination of Campus Store staff, to promote a supportive and motivated team environment.
11. Maintain current knowledge of industry trends, best practices, and innovations in retail operations, textbook management, merchandising, public relations, and information systems.
12. Manage all aspects of point-of-sale (POS) and inventory control systems, ensuring accuracy, reliability, and operational efficiency.
13. Oversee daily cash handling procedures and prepare accurate daily, monthly, and year-end sales and financial reports.
14. Develop, implement, and monitor operational policies and procedures, including pricing strategies, margin goals, and profitability targets, to demonstrate strategic leadership and drive store success.
15. Direct inventory management processes, including tracking, reconciliation, recordkeeping, and coordination of annual physical inventory for audit purposes.
16. Attend regional and national retail and textbook industry conferences (e.g., ICBA) to maintain professional knowledge and strengthen vendor relationships.
17. Operate and support a range of store technologies and equipment, including POS systems, computers, printers, copiers, calculators, and labeling systems.
18. Support institutional goals by improving operational efficiency through effective staffing, communication, and process improvement. Foster a collaborative, service-oriented, and respectful work environment.

Promote a Culture of Belonging

Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute. Foster a community where each individual and their varied perspectives enrich the educational experience and create a safe and respectful environment. Support the College’s policies and programming related to access, fair employment, and equal opportunities for all.

Minimum Qualifications

1. Associate Degree in business administration, retailing, or a related field.
2. Three (3) years* of retail experience or merchandising.
3. Two (2) years of supervisory experience

* A Bachelor’s Degree in business administration, retailing, or related area will substitute for one (1) year of the required retailing or merchandising experience.

Sandy Creek High School in Fairfield, NE, is accepting applications for a 9-12 Language Arts teacher for the 2027-2028 School Year.   Extracurricular activities may be available with this position, which could include Speech and One Act.

Responsible for providing administrative direction and leadership for Business & Humanities within Academic Affairs. Supervises faculty and staff, provides leadership in the development and implementation of academic activities such as curriculum development, course scheduling, and dual credit, is responsible for hiring of faculty, and assists the Vice President with faculty and student issues.  The position will be located in McCook, with travel between campuses required.

Minimum Qualifications: Master’s degree required; Ph.D. preferred.  Two years of teaching experience and two years of supervisory work experience are required.  The successful candidate should be an innovative and creative thinker with strong organizational and communication skills.  The ability to communicate in multiple languages is helpful.  

 

ESU 11 has an opening for a paraeducator position for the 2026-27 school year. Monday – Friday, 8:00 – 4:00 p.m. Candidate will work with students with disabilities.

^Part-time

 

2.     School Year Fundraising Event – School Year

3.     Youth Tournaments – Volleyball in Fall, Wrestling in winter

4.     Other

§  Other Fundraisers or Programs including but limited to:

Ag Boosters, FFA, Music Boosters, student groups

·       Manage all events set-up logistics and clean-up logistics of each event, utilizing and updating the school and Student Help Check List.

·       Manages yearly Family Participation Plan in conjunction with HCAA.

·       Assist in recruiting, managing, and training event volunteers in conjunction with other employees.

·       Work in conjunction with Director of Marketing and Events on school events and helping as directed and assigned.

·       Assist in the building of relationships with a wide range of alumni, donors, parents, parishioners and other stakeholders.

·       Speak and present to alumni, students, parents, parishioners, community members and stakeholders when requested and in conjunction with staff and administration.

·       Assist in ensuring that HCS administration and staff are well-prepared for events and reunions by reviewing details, timelines, expectations, and follow-up procedures.

Advise and educate students on the importance of their role in the Alumni Association and Advancement Office. This includes, but is not limited to:

·       Train students, employees, and volunteers on their assignments and duties for events.

·       Assist in the coordination of efforts to increase student understanding of the Alumni Association and Foundation.

·       Assist in and work in conjunction with staff, students, volunteers from student groups and booster programs as they plan their events and activities.

Coordinate research and communication efforts, including, but not limited to:

·       Assist Foundation and Nevrivy Center Office staff in historical research efforts and archive information important to the Alumni Association and Development office.

·       In conjunction with the Director of Marketing and Events, coordinate mailings and communications for all fundraising special events and programs as needed.

·       Follow up with all written/email/telephone correspondence.

 

General Duties Including, but not limited to:

·  Ensure all staff and volunteers working with donors complete their duties with the highest level of donor confidentially.

·  Learn to use/operate any new job-related programs and equipment.

·  Work collaboratively and positively support other team members.

·  Participate in designated meetings and mandatory trainings.

·  Consistently model a high degree of customer service, student and donor focus.

·  Professionally represent Hastings Catholic schools at all times.

·  Some travel may be required.

·  All other duties as assigned.

 

 

QUALIFICATIONS:

The incumbent must have an understanding and passion for the Catholic mission and possess an ability to articulate basic teachings of the Catholic Church as appropriate for this position, especially when representing the mission of Hastings Catholic Schools to the general public. Excellent communication skills, both written and oral, are essential to influence and engage a wide range of stakeholders. Strong organizational and time management skills are essential, especially as they relate to the myriad of tasks involved in execution of events for the highest level of success. Must possess a valid driver’s license in order to attend meetings as well as assist at school-related events as requested.

TYPICAL PHYSICAL REQUIREMENTS/WORKING CONDITIONS

·       Must be able to stoop, sit, stand, push, pull, and stretch consistent with an office environment;

·       Must be able to implement event set-up and take-down;

·       Must be able to drive to various locations as required;

·       Must be able to use standard office equipment such as computer, telephone, etc. in conjunction with administrative duties;

·       Non-traditional work hours are required: nights, weekends – all as appropriate to the events and tasks at hand.

 

JOB DESCRIPTION

Full-time Position

Reports to:  Chief Administrative Office, Hastings Catholic Schools in conjunction with the Hastings Catholic Schools Foundation Board

July 2026

BASIC FUNCTION:   The position serves as the chief fundraising officer of Hastings Catholic Schools (HCS) and the Hastings Catholic Schools Foundation (HCSF).  The Executive Director builds and sustains relationships with the community and donors, leads fundraising efforts, engages donors and alumni, promotes stewardship, leads endowment growth opportunities and planned-giving opportunities, and Foundation operations in support of Hastings Catholic Schools mission and strategic priorities.  

PRINCIPAL ACCOUNTABILITIES include but are not limited to:

This description intends to describe the general nature and level of work performed by those assigned to this job. It is not intended to include all duties, responsibilities and qualification. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

Strategic Leadership:

·  Perform all job duties with the highest level of donor confidentially.

·  Lead the Foundation in alignment with the mission, priorities and strategic plan of HCS.

·  Execute comprehensive yearly fundraising and advancement strategies for HCS.

·  Serve as the lead staff for the Foundation Board of Directors.

·  Work closely with CAO and HCS administration to align fundraising with school needs.

·  Provide clear reporting to the Foundation Board and Unity Board on fundraising results, donor activity, endowment support, and Foundation operations.

·  Lead the efforts with CAO in meeting annual targets and fundraising goals

·  Assist in aspects of key fundraising efforts of HCS through strategic marketing development, planning, and communication, as well as building relationships with current and potential donors.

·  Identify potential donors and planned-giving prospects and secure financial support.

·  Develop a positive rapport with individual benefactors, major donors, corporate/business donors/sponsors. Assist in the cultivation of donor relationships at all levels.

·  Coordinate grant/foundation requests/proposals.

·  Oversee HCS fundraising calendar.

·  Attend committee meetings as needed or upon request.

Board Governance and Engagement:

·  Support the Foundation Board in fulfilling its fiduciary, governance, fundraising, advising, scholarship management and ambassadorial responsibilities.

·  Partner with the Board Chair on meeting agendas, committee work, board materials, board engagement.

·  Help identify, recruit, onboard and engage Foundation Board members.

·  Ensure transparent communication between the Foundation Board, Unity Board, Administration and key stakeholders.

·  Organize, attend and present report at the four (4) quarterly Foundation Board of Directors Meetings (January, April/May, July, October).

·  Attend and present Foundation report at monthly Unity Board meeting.

 

Alumni, Community and External Relations:

·  Oversee alumni engagement and Foundation outreach.

·  Work in conjunction with Fundraising Activities Coordinator and Director of Marketing and Events on planning major fundraisers.

·  Build relationships with a wide range of alumni, donors, parents, parishioners, friends, businesses, foundations, and community leaders to advance the goals of HCS. A large portion of time will be out of the office for community relationship building.

·  Provide updates to donors on school activities and events.

·  Assist in giving class reunion tours and community school tours.

·  Collaborate with Director of Marketing and Events on donor, alumni and stakeholder communications.

·  Coordinate and deliver formal presentations and speeches to stakeholders and others.

·  Oversee in the coordination of efforts to increase student and stakeholder understanding of the Alumni Association and Foundation.

 

Operations, Finance and Team Development

·  Complete projected budgets, reports, analysis and present final budget for yearly fundraisers.

·  Oversee the process of gift acknowledgments and pledge reminders.

·  Work with CAO, Business Manager, Finance Committee, and investment advisors on budgets, scholarships, endowment and other reporting.

·  Ensure strong internal controls, accurate records, effective donor database use and ethical fundraising practices.

·   Lead with clear goals, accountability and professional standards.

·  Follow-up with all written/email/telephone correspondence.

 

General Duties Including, but not limited to:

·  Learn to use/operate any new job-related programs and equipment.

·  Work collaboratively and positively to support other team members.

·  Participate in designated meetings and mandatory trainings.

·  Consistently model the highest degree of customer service, student and donor focus.

·  Professionally represent Hastings Catholic schools at all times.

·  Some travel may be required.

·  All other duties as assigned.

 

QUALIFICATIONS:

The incumbent must have an understanding and passion for the Catholic mission and possess an ability to articulate basic teachings of the Catholic Church as appropriate for this position, especially when representing the mission of Hastings Catholic Schools to the general public. Excellent communication skills, both written and oral, are essential in order to influence and engage a wide range of stakeholders. Strong organizational and time management skills are essential. The incumbent must be able to understand and execute basic financial functions associated with budgets, goals, and revenue results. A bachelor’s in communication, Nonprofit management, business, or related field is strongly preferred. At least five years of related experience in non-profit fundraising is preferred. Must possess a valid driver’s license to attend meetings and conferences as well as assist at school-related functions as requested.   

 

TYPICAL PHYSICAL REQUIREMENTS/WORKING CONDITIONS

·       Must be able to stoop, sit, stand, push, pull, and stretch consistent with an office environment;

·       Must be able to drive to various locations as required;

·       Must be able to use standard office equipment such as computers, telephone, etc. in conjunction with administrative duties;

·       Non-traditional work hours are required: nights, weekends – all as appropriate to the task at hand.

 

Para needed at Cedar Hollow Elementary School. Half time position during the school year. Starting date August 10th or as soon as available. 

The ASD Behavior Specialist supports the Nebraska Autism Spectrum Disorder (ASD) Network Technical Assistance Project, funded by the Nebraska Department of Education, Office of Special Education, serving the Southeast Region. The ASD Behavior Specialist provides professional learning, coaching, and consultation to school districts to improve outcomes for students on the autism spectrum who have complex behavioral support needs.

School consultation services focus on building the capacity of school teams to effectively support students with autism and other disabilities who have complex behavioral needs rather than providing direct student services. 

The ASD Behavior Specialist partners with educators to identify and implement appropriate functional behavior assessment (FBA) tools and procedures; collaborates with teams to design, implement, and evaluate evidence-based instructional and behavioral supports; and assists teams in collecting, analyzing, and interpreting data to guide problem-solving, monitor student progress, and inform ongoing decision-making. 

The ASD Behavior Specialist works collaboratively with educators, families, and community partners to strengthen local capacity, build staff confidence and expertise, and support the sustainable implementation of effective practices that improve outcomes for students across school settings.

The Department of Teacher Education at Hastings College invites applications for a tenure-track Assistant Professor of Teacher Education and Director of Field Experiences beginning January 2027. We seek an educator who is passionate about preparing future teachers through excellence in teaching, meaningful PK–12 partnerships, and innovative field-based experiences. This full-time, residential faculty position (teaching in-person and daily on campus) combines teaching with leadership of the department’s clinical experiences and offers the opportunity to shape the preparation of highly effective educators. 

The successful candidate will split their focus between teaching foundational pedagogy and literacy coursework for secondary education majors and serving as the Director of Field Experiences. In the Director role, this individual will serve as the primary bridge between Hastings College and our PK-12 school partners, orchestrating and overseeing the clinical placement pipeline. Depending on the applicant’s expertise, there are additional opportunities to teach in areas such as special education, educational assessment, or technology integration.

To view full job description and apply: https://son.wd108.myworkdayjobs.com/en-US/NebraskaStateCareers/details/Social-Security-Determinations-Examiners–DDS-Examiner-_JR2026-00028221?CF_LRV_Agency__mas-impl__Extended=a0e82f4809cd4f24ac033c03c7738ca3

Are you an analytical, detail-oriented person looking for meaningful work? Our Social Security Disability Examiners impact thousands of Nebraskans each year! If you like autonomy and working independently but enjoy having a great supportive team with you, let us show you what we do!

Disability Determination Services (DDS) exists to produce accurate and timely disability determinations for the residents of Nebraska following Social Security Administration (SSA) rules and regulations.  DDS receives applications from SSA and makes a medical eligibility determination after gathering medical, psychological, functional, and vocational evidence. These eligibility determinations are based on medical and vocational criteria established by SSA for nationwide use.

**The Nebraska Department of Education does not sponsor or transfer non-immigrant work visas for these positions.**  

Office Location: This position is assigned to our office located at 84th & O St, Lincoln, NE.

Essential Functions

• Participates in extensive formal classroom training to obtain current knowledge of regulations, policies, and procedures of DDS.
• Reviews incoming cases to determine the type and amount of documentary evidence necessary for adjudication of cases.
• Establishes a record of requests for evidence, follow ups, receipt of evidence, and other accumulations of file notes.
• Reads, analyzes, and files evidence (e.g., medical reports, activities of daily living, vocational reports).
• Evaluates all evidence in case files to assess severity and duration of impairment, residual functional capacity, and future opportunity to engage in work activities.
• Prepares written reports to support medical decisions and paperwork for adjudication.
• Maintains regular & reliable attendance, travels independently, and works in a variety of settings.

Working Conditions and Travel:

This position requires approximately 99% of work time spent in an office environment; the remaining 1% is spent traveling or working in alternative sites such as meetings or trainings.

Requirements / Qualifications:

Minimum Qualifications: Bachelor’s degree. Any equivalent education and\or work experience may be substituted in order to meet the minimum qualifications of the position.

Preferred Qualifications: Bachelor’s degree in a related field (e.g., Health Services Management, Medical Assisting, Medical Office Management, Social Work, Human Services) and previous experience in case management and analyzing medical information.

This position is federally funded and may be governed by the Federal Hatch Act. Click here to review the Act.

If you have any questions about this posting or working at NDE, please email us at nde.hrjobpostings@nebraska.gov.

If you’re currently employed by the State of Nebraska, please don’t apply through this external career site. Instead, log in to Workday and open the Jobs Hub – Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/

To view full job description and apply: https://son.wd108.myworkdayjobs.com/en-US/NebraskaStateCareers/details/Executive-Office-Associate_JR2026-00028362?CF_LRV_Agency__mas-impl__Extended=a0e82f4809cd4f24ac033c03c7738ca3

The Nebraska Department of Education is looking for an Executive Office Associate – this is an important central role directly supporting our agency leadership, maintaining high degrees of professionalism and confidentiality. This position will interact with a variety of people and provide a high level of customer service, and has an impact on education throughout the State of Nebraska.

Join a supportive team that encourages professional development and growth. This group is made up of experienced staff able to provide a great onboarding and training experience as well! If you are dependable, have a high attention to detail, and great customer service skills, this could be a great fit!

**The Nebraska Department of Education does not sponsor or transfer non-immigrant work visas for these positions.**  

Office Location: This position is assigned to our office located at 84th & O St, Lincoln, NE.

Essential Functions

• Manages the calendars of senior leaders in the Commissioner’s Office and arranges for the representation of the Commissioner’s Office at meetings and events.
• Assists with daily operations of the office, including scheduling meetings, receiving visitors, answering phones, and directing and answering inquiries.
• Coordinates travel logistics including transportation, lodging, registration, food, and payments for the Commissioner’s Office and members of the State Board of Education
• Assists with State Board of Education meeting agenda preparation and logistics.
• Assists with generating and processing contracts, agreements, and grants for workshops, meetings, speakers, and staff.
• Coordinates workflow and schedules office operations and staff activities to facilitate management of NDE operations.
• Processes and maintains databases and spreadsheets to provide information.
• Creates correspondence, summaries, and other mailings for public information and awareness activities.
• Performs administrative duties and accounting work including preparing, maintaining, and processing financial records and documents, and accounts receivable and payable in the State of Nebraska accounting system.

Working Conditions and Travel:

This position requires approximately 90% of work time spent in an office environment; the remainder is spent traveling or working in alternative sites such as state board meetings, schools, educational service units, conferences, and other agencies. There is also approximately five to ten days of overnight travel per year.

Requirements / Qualifications:

Minimum Qualifications: Associate degree in related field and five years of experience related to the essential functions of the position. Any equivalent education and/or work experience may be substituted in order to meet the minimum qualifications of the position.

Preferred Qualifications: Knowledge of PreK-12 education and experience working within the executive office of a business or agency.

If you have any questions about this posting or working at NDE, please email us at nde.hrjobpostings@nebraska.gov.

If you’re currently employed by the State of Nebraska, please don’t apply through this external career site. Instead, log in to Workday and open the Jobs Hub – Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Blue Hill Community Schools has an opening for an elementary paraprofessional beginning on August 10, 2026.

Job Details:

 

• Hours: 7:30 am – 3:45 pm, Monday – Thursday; 7:30 am – 2:45 pm, Friday

• Workdays will coincide with the school calendar

Paraprofessional Duties and Responsibilities:

 

• Assist in the educational and social development of students under the direction and guidance of teachers.

Position Overview

We are seeking a dedicated, passionate, and energetic Title I, Part C Service Provider to join our Migrant Education team. In this role, you will work directly with migratory students and their families to help eliminate educational disruptions caused by frequent moves. You will empower students to achieve academic success, foster strong family-school connections, and connect families with vital community resources.

If you are motivated to make a lasting, positive impact on students’ lives and thrive in a dynamic, outreach-oriented environment, we encourage you to apply!

Key Responsibilities

• Direct Student Support: Provide supplemental educational support, academic interventions, and life-skills/graduation guidance to K–12 migrant students and Out-of-School Youth (OSY).

• Family Engagement & Outreach: Conduct home visits, facilitate family-school communication, and assist parents in navigating school systems and community support services.

• Interpretation & Translation: Provide bilingual (Spanish/English) communication support during home visits, meetings, and program events.

• Needs Assessment & Identification: Assist in identifying student academic, social, and basic needs, connecting families to healthcare, food, and social service agencies.

• Travel & Home Visits: Travel regularly within the service region to meet with students and families in their homes, schools, or community settings.

Qualifications & Requirements 

• Language Proficiency: Must be fluent in both Spanish and English (spoken, read, and written).

• Transportation: Must possess a valid driver’s license, reliable personal transportation, and proof of current auto insurance (federal mileage reimbursement provided).

• Passion & Motivation: A strong desire to advocate for, mentor, and make a meaningful impact in the lives of culturally diverse students and families.

• Education & Experience: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Education, Social Work, Human Services, or related field preferred. Experience working with English Learners or migrant/rural populations is a plus.

• Communication Skills: Excellent interpersonal, organization, and problem-solving skills.

Under the general direction and supervision of the Administrative Director, Client Services, the Help Desk Technician is responsible for providing tier I and limited tier II support to Southeast Community College Faculty, Staff, and Students. The Help Desk Technician identifies, researches, and resolves technical problems; responds to telephone calls, electronic email, chat sessions, and in-person requests; creates work orders to document, track, and escalate issues to ensure a timely resolution, utilizing help desk software/tools; and provides training of faculty and staff in specific technical areas. This is a full-time regular position.

Essential Functions

1. Demonstrate a high level of customer service.
2. Provide tier I and limited tier II technical assistance.
3. Provide assistance to faculty, staff, and students with login and password problems that are associated with various systems used in the college network.
4. Provide assistance to users remotely, utilizing remote control software to operate the user’s computer in order to enhance problem resolution.
5. Follow standard Helpdesk operating procedures to accurately document, track, and escalate all Helpdesk incidents using helpdesk tracking software.
6. Make the determination when escalating and/or assigning an incident work order to the appropriate group, technician, or campus group is required
7. Study the effective use of the helpdesk workflow to identify opportunities and recommend solutions for improving service efficiency and effectiveness.
8. Develop user help documentation based on problem and resolution history to serve as a quick reference for other helpdesk workers.
9. Maintain the college IT helpdesk sites (Public and Portal) to provide user self-help based on the most common helpdesk issues.
10. Proficient in Microsoft Office 365 Suite and able to quickly adapt to new software programs, including the Ellucian Colleague ERP software.
11. Redirect non-IT-related incidents to appropriate college personnel.

Promote a Culture of Belonging

Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute. Foster a community where each individual and their varied perspectives enrich the educational experience and create a safe and respectful environment. Support the College’s policies and programming related to access, fair employment, and equal opportunities for all.

Minimum Qualifications

1. Associate’s degree (A.A.S), from a two-year College or technical school with emphasis in computer and software-related skills.
2. One (1) year of verifiable experience in a Call Center/Help Desk environment or other IT-related job.

OR

1. One (1) year of post-secondary education with an emphasis in computer and software-related coursework, plus two (2) years of verifiable experience in a Call Center/Help Desk environment or other IT-related jobs.